Refund policy
At Outbound Espresso, we want you to feel confident taking great coffee wherever you go. That is why we offer a 60-day return policy for customers in Australia and New Zealand.
If your Roam 2.0™ portable espresso maker is not the right fit, you can request a return within 60 days of delivery, provided the item meets the return conditions below.
60-Day Returns
You may request a return within 60 days of receiving your order.
To be eligible for a refund, returned items must be:
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Clean
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In like-new condition
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Fit for re-sale
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Free from damage, heavy wear, marks, coffee residue, stains, odours or missing parts
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Returned with all included accessories
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Returned in the original packaging where reasonably possible
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Accompanied by proof of purchase
Because the Roam 2.0™ comes into contact with coffee and water during normal use, we cannot accept returns for items that are dirty, damaged, heavily used, stained, contain coffee residue, have missing parts or are otherwise not suitable for re-sale.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty, damaged on arrival or incorrect.
We require all returns to be sent using a tracked shipping service, as we cannot guarantee receipt of returned items sent without tracking.
Original shipping costs, if any, are non-refundable.
How to Start a Return
To request a return, please contact us at:
Please include:
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Your order number
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The email address used at checkout
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A brief reason for the return
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Photos of the product, accessories and packaging so we can confirm its condition
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without an approved return request may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged on arrival or incorrect, please contact us as soon as possible at:
Please include your order number and photos of the issue.
Once reviewed, we will work with you to resolve the issue.
Non-Returnable Items
We cannot accept returns for:
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Items that are damaged or heavily used
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Items that are dirty, stained, contain coffee residue, have missing parts or are otherwise not fit for re-sale
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Items returned outside the 60-day return period
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Items sent back without an approved return request
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Gift cards, if applicable
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Exchanges
We do not currently offer direct exchanges.
The fastest way to replace an item is to return your original item. Once your return has been accepted, you can place a new order.